Delivery & Returns Policy
1. Introduction & Scope
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: that this policy governs handover, returns, cancellations and refunds; that it is read with the rental agreement and site Terms; and the version and effective date.
2. Company / Service Provider Details
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: legal name, trade name, full Antalya address, tax/registration (MERSIS) number, phone, email and website — the seller identity iyzico requires on every policy page.
3. Definitions
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the key terms: renter/customer, vehicle, rental period, delivery, handover/return, deposit, security hold, no-show, force majeure, business day.
4. Service Description & Subject of the Contract
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: that the paid service is the time-limited rental (use) of a vehicle, not a sale of goods, and that "delivery" means handover for the rental period — the basis for how withdrawal/return rules apply.
5. Delivery / Handover: Methods & Locations
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: where and how the vehicle is delivered/handed over (Antalya airport, customer address/hotel, company office) and the conditions of each option.
6. Delivery Costs / Fees
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: whether delivery is free or paid, how fees are calculated (by zone/distance/time), and that fees are shown to the customer before payment.
7. Delivery Timing & Handover Time
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: when the vehicle is available relative to the booked start time, any advance-notice requirement, out-of-hours arrangements, and what happens on delays.
8. Handover Procedure & Inspection at Delivery
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the handover/inspection process (condition/fuel/mileage check, damage report, required documents such as ID/passport and licence, signing the handover form).
9. Vehicle Return (Where, When, How)
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the return location/options, required return date-time and grace period, fuel/cleanliness/mileage conditions, and the return-inspection procedure — clarifying that "return" here first means returning the physical vehicle.
10. Right of Withdrawal / Cancellation & Exceptions
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: a reference to the consumer right of withdrawal under applicable Turkish distance-sales rules and the relevant exceptions/limits for time-specific rental services (lawyer to insert the correct basis and carve-outs).
11. Cancellation Terms, Deadlines & Fees
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the cancellation tiers by notice period (e.g. free-cancellation window vs. later cancellation), any cancellation/admin fees, and how to submit a cancellation request.
12. Booking Modifications / Amendments
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: how customers may change dates, vehicle or delivery details, any price differences or amendment fees, and how these interact with cancellation and refund rules.
13. Deposit / Security Hold: Placement, Use & Release
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: how the deposit is taken (pre-authorisation/hold vs. charge) and the amount basis, what it covers, permitted deductions (damage, missing fuel, fines/tolls, cleaning, late return), and the timeline and method for releasing the balance.
14. Refund Method & Timeline
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: that eligible refunds are made back to the same card/method via iyzico, the currency, the processing timeframe, and that bank posting times may vary — the core refund clause iyzico checks.
15. Currency, Charges & Conversion
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the billing/refund currency, that refunds are issued in the original charge currency, and that FX conversion or bank charges are outside the company’s control.
16. No-show & Late Return Handling
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the definition of no-show and late return, the fees and refund consequences for each, the grace period, and when a booking is forfeited or an extra day is charged.
17. Early Return / Shortened Rental
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: whether early return entitles the customer to a refund of unused days and on what conditions, including any non-refundable components.
18. Force Majeure
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: how extraordinary events beyond either party’s control affect delivery, cancellation and refund obligations, and how such situations are handled.
19. Personal Data, Payment Data and KVKK
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: that personal and payment data for delivery/returns (incl. card handling via iyzico and ID/licence at handover) is processed under KVKK Law No. 6698, that card data is handled by the licensed provider, and a cross-reference to the separate Privacy Policy.
20. How to Submit Requests, Claims & Complaints
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the channel and required information for cancellation/refund requests and complaints, the expected response time, and a reference to consumer arbitration bodies (lawyer to insert the correct authority).
21. Contact Information
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the dedicated contact channels for delivery, return, cancellation and refund matters — email, phone, address and support hours.
22. Governing Law, Changes & Effective Date
[TEMPLATE — replace with real, lawyer-reviewed legal text] This section must set out: the governing law and jurisdiction (Türkiye/Antalya), that the policy may be updated with notice, the version number and effective date, and its precedence relative to the rental agreement.